Privacy Policy

1. Introduction

Hostelo is a student accommodation platform designed to help students discover and connect with suitable housing. We respect your privacy and are committed to handling your information responsibly.

By using Hostelo, you acknowledge that information may be collected and used as described in this Privacy Policy.

2. Information We Collect

Depending on how you use Hostelo, we may collect information such as:

• Name and contact information
• Email address and account information
• Profile information you choose to provide
• Property and accommodation information
• Booking, enquiry, or communication details
• Preferences and saved properties
• Technical information about how you use the website

3. How We Use Your Information

Information may be used to provide and improve Hostelo's services, including:

• Creating and managing your account
• Helping you discover suitable properties
• Processing enquiries and bookings
• Communicating with you about our services
• Providing customer and student support
• Improving website functionality and user experience
• Detecting misuse, fraud, or security issues

4. Accounts and Authentication

When you create an account, we need certain information to authenticate you and provide account-related functionality. You are responsible for keeping your login credentials secure and should notify us if you believe your account has been accessed without permission.

5. Property and Booking Information

If you search for, enquire about, save, or book a property, information associated with that activity may be stored to provide the requested service and maintain an accurate record of your interactions.

6. Cookies and Similar Technologies

Hostelo may use cookies, local storage, and similar technologies to support authentication, remember preferences, maintain sessions, and understand how the website is used.

Some functionality may not work correctly if these technologies are disabled.

7. Sharing Information

We do not intend to sell your personal information. We may share information when necessary to provide Hostelo's services, operate our platform, protect users, comply with legal obligations, or prevent fraud and abuse.

8. Data Security

We take reasonable measures to protect information handled through Hostelo. However, no internet-based service can guarantee absolute security, and users should take reasonable steps to protect their own accounts and devices.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, meet legal obligations, and protect the security of the platform.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information.

You can also contact us if you have questions about how your information is handled.

11. Children's Privacy

Hostelo is intended for users who are legally able to use the services in their jurisdiction. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time as our services, technology, or legal requirements change. Any updated version will be posted on this page with a revised update date.