Student Support

We're here to help you find your way.

Whether you're searching for a new student home, managing your account, or need help with something on Hostelo, we're here to make the experience easier.

Contact Support

How Can We Help?

Find the right support.

Choose the option that best matches what you need help with.

Finding a property

Need help understanding listings, comparing properties, or finding a suitable student stay?

Browse Properties

Accommodation enquiries

Have questions about a property? Use the available enquiry options to get more information.

My Enquiries

Safety concerns

If you encounter suspicious or misleading information, let us know so it can be reviewed.

Safety & Trust

General help

For questions about using Hostelo or something you cannot resolve yourself, contact our support team.

Common Questions

Quick answers.

Here are some common questions students may have while using Hostelo.

How do I find a student property?

Visit the Listings page to browse available properties. You can review details such as location, pricing, amenities, ratings, and other information before making a decision.

How do I save a property?

When the wishlist feature is available on a property, you can save the property and access your saved stays from your Wishlist.

I have a question about a property.

Use the property's enquiry or contact option to request additional information from the relevant property owner.

I found something suspicious.

Please report the issue to Hostelo through our support channels. You can also review our Trust & Safety guidance for additional information.

Your safety comes first.

Never share your Hostelo password, verification codes, or other sensitive account information with anyone. Before committing to accommodation, always verify important property details and understand the applicable agreement.

Read Trust & Safety

Still need help?

Our support team is here to help you with questions about Hostelo and your student accommodation experience.